Field service operations involve coordinating numerous employees across various geographies, requiring sophisticated scheduling to efficiently manage shifts, availability, and emergency responses. Solvice has taken scheduling field service to a new level by introducing crucial features known as JOB RELATIONS.
Mobile workforces work in teams too, or at least their jobs are part of a larger activity requiring different skills. We have seen this in different fields, such as healthcare, delivery, mobile repair, and all types of technical maintenance.
Take, for example, home health. A patient getting a doctor's visit may first need a nurse to prepare. Or, after some form of therapy, a physiotherapist may be required. And even for a relatively simple activity like drawing blood, both a nurse and a doctor can be in a team.
Or think about a technical intervention where first an electrician needs to shut of electricity before an engineer can do the job. When timing is crucial, these jobs must be planned in direct sequence limiting wait time.
Even in less complex schedules for e.g. last mile delivery some form of job relations is relevant. The Pickup and Delivery relation manages exactly that: first picking up something before you can deliver it.
Finally, complex projects requiring multipel skills over a period of time and on different locations require a similar approach. Automated scheduling will require mixture of different constraints making sure the right skill are there a the right time and place.
This feature allows complex activities to be broken down and scheduled logically, enhancing efficiency and adaptability.
Key functionalities include:
Jobs in Sequence or Direct Sequence: Ensures related tasks are performed correctly.
Jobs on the Same Trip or performed by the Same Resource.
Jobs at the Same Time: Enables teams to work together on different aspects of one job.
Pickup and Delivery Jobs: Streamlines logistics to ensure that pickups and deliveries are scheduled to complement other service tasks.